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What is a Guest?

Royal Life Centers at Spokane Heights is proud to host any and all people who reach out to us for help. Above all, we treat the people within our care as family and consider them to be our welcome guests. The health, happiness, and success of our guests are why we’re here, we will continue to prioritize your best interest.

We are committed to providing a respectful and supportive environment to aid in the healing process. With a strong focus on person-centered care, our programs, services, and staff strive to keep each guest safe and supported during their time in treatment. As one of our guests, you will receive the support and guidance you need to cultivate self-respect and inner motivation to recover from addiction.

What is a Guest?

How Does the Term “Guest” Aid Addiction Recovery?

Why We Call You Our 'Guest'

Unlike the rehab centers that call the visitors “clients” or “patients,” Spokane Heights welcomes you as a guest. As your host, we guide you through early recovery with empathy and compassion. You are our guests, and it is a privilege to care for you. Royal Life Centers at Spokane Heights encourages your participation throughout your treatment, rekindling your joy in life and recovery.

Dedicated to our guest’s mental health, Royal Life Centers at Spokane treats each of our guests as equals. The term “patient” is never used by our staff. We reject the use of any language that is harmful to your recovery. As a major treatment network, it is our duty to exemplify recovery-sensitive standards that embody respect and dignity. We do this in part through the use of guest-centric, person-first language.

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What It Means To Be Our Guest

We at Royal Life Centers at Spokane Heights treat all of our guests equally. In using non-judgmental terms, Spokane Heights encourages honest, open communication and trust between the staff, guests, and their peers.

We use the following strategies to incorporate stigma-reducing practices and respectful collaboration:

Most importantly, all of our guests at Royal Life Centers at Spokane Heights are treated as equals. Our goal is to provide a healthy atmosphere to encourage growth and healing in treatment and recovery. To accomplish this, all Spokane Heights staff is accessible 24/7 to assist with each guest’s healing process.  Another way Spokane Heights aids the healing of our guests is by implementing guest-centric language at every level of care.

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What is Person-First Language?

Royal Life Centers at Spokane Heights grasps the weight and impact of words. To put it simply, the words you use have an immense effect on the feelings of others. We meticulously select our words so that the words we use reflect positivity and encouragement. Due to this, our guest-centric treatment practices go beyond our services and into how we speak with our guests on a day-to-day basis. Doing this, we remind ourselves and our guests about the strength of words—the wrong words damage motivation while the right words promote healing and growth.

Understandably, many people wish to provide support and empathy for their loved one’s situation but find their words do not reflect their emotions. This is likely because the country-wide stigmas about substance use disorders regurgitate judgemental, accusatory language that prevents healthy communication. Unfortunately, most people lack access to positive examples of recovery-sensitive terms that respect individuals who are in the process of healing or finding treatment.

Guest-centric language and person-first language (PFL) focus the attention of a person on their identity, making their disability secondary. PFL focuses on the individual and not their disorder. This clarifies the distinction between the individual’s identity and their disorder. We at Royal Life Centers at Spokane Heights use person-first language in every mode of communication to highlight each guest’s individuality and equal standing at our facility and in life.

Why Person-First Language Matters in Addiction Treatment and Recovery

Recovery-sensitive practices like PFL are necessary within alcohol and drug rehab as they safeguard the mental wellbeing of our guests during a vulnerable time in their lives. Person-first phrases benefit addiction recovery, providing consistent reassurance that guests are equal, worthy, and respected. PFL cultivates a genuine connection between staff, guests, and their peers as it rejects the negative stereotypes and labels often associated with addiction. Dissimilar to the infamous, insulting labels like “addict,” PFL communicates through respectful statements such as “person with a substance use disorder.” Following PFL’s constant positive reinforcement, guests are able to discard the ingrained self-judgment, replacing shame-related terms for recovery-sensitive terms that allow for self-acceptance and self-love.

Outdated and insensitive addiction slang, i.e., “addict, “alcoholic, “wino,” needs to disappear from the country’s vernacular. By using derogatory phrases, the speaker puts themselves on a level above the person with a substance use disorder. Replacing divisive labels like “druggie” and “junkie” with person-first language such as “a guest with a substance use disorder” deconstructs the deep-seated judgment and scorn American’s associate with addiction. The perpetual criticism of SUDs trained the public, and certain clinicians, to respond to addiction with punishment over treatment.

Royal Life Centers’ staff understand and value the importance of person-centered care. For this reason, our guest-centric approach extends beyond our facilities and programs to the way we interact with them. In doing so, we seek to treat each guest who enters our facility walls is treated with dignity and respect.

Building Trust in Recovery With
Person-First Language

Many individuals yearn to express sympathy and understanding for their loved ones’ situations. However, the associated stigmas of drug abuse disorders hinder them from fully conveying their emotions. Consequently, many lack positive examples of non-judgmental, person-centered language to guide their response to addiction.

At Royal Life Centers, we firmly believe in the power of person-first language. That’s why we offer resources and insights on how to discuss addiction with respect. As part of our treatment, we provide addiction education courses that prioritize stigma reduction, allowing our guests to view themselves as individuals first, rather than defined by their disorders. Our ultimate objective is to foster an environment where everyone feels secure in sharing their experiences, regardless of the nature of those experiences, and finding the necessary support for a successful recovery.

We recognize that it’s not only individuals grappling with addiction who require assistance. Family members and loved ones often experience overwhelming feelings of frustration and helplessness when faced with a loved one’s substance abuse disorder. Hence, we offer resources to equip families with the knowledge needed to provide the best possible support. We understand that this journey is not always simple, but we are here to guide you every step of the way.

The Value of Person-Centered Care

At Spokane Heights, we are dedicated to creating an environment of healing and hope that can truly transform lives. We recognize that addiction is a complex and multifaceted challenge that requires comprehensive care for long-term success. We understand that each person seeking help for substance abuse has unique needs, and we believe that tailoring treatment to those individual needs is key to achieving lasting recovery.

Our person-centered approach ensures that every guest receives the personalized care they deserve throughout their entire treatment journey. Our team of compassionate professionals works closely with each individual, empowering them to develop the necessary skills for a successful and healthy life in recovery. We foster a nurturing environment where guests can explore their needs, preferences, and goals, unlocking their full potential.

With our person-centered approach, we not only help individuals overcome their substance use disorder but also support their personal growth, self-discovery, and the cultivation of healthier relationships. By choosing Royal Life Centers at Spokane Heights, you are selecting the highest quality addiction treatment services available. Let us guide you back to a life of freedom and recovery.

Are you looking for help with addiction? Let us support you on the path to lasting recovery

Shifting America’s Treatment of Addiction

It is important to remember that some people use labels out of ignorance and not out of aggression. Sadly, this ignorance is sustained by government figures, educational systems, and the media. In fact, there are still addiction treatment networks that use judgmental, distancing language that alienates people navigating through early recovery. This negligence creates contempt for rehabilitation services, furthering the fear of judgment and rejection in individuals who are hesitant to seek treatment. Indeed, the harmful effects of distancing language in addiction treatment have been supported by government-funded addiction treatment research such as the National Institutes of Health (NIH). For instance, the NIH posted a 1999 thought piece expressing the potential negative consequences of the medical term “patient” in treatment for substance use disorder.

Whether we like it or not, it is important to acknowledge the influence of words and how they shape the way we view and treat others. Society must shift how it talks about people with SUDs to help those with substance use disorders. In support of bettering the countries ability to assist those with SUDs and lower the addiction and overdose rates, Spokane Heights integrates guest-centric language within every level of care with our programs.

Taking Steps to End the Addiction Stigma

At Royal Life Centers, we always regard each of our guests as the special individuals that they are. We never use the phrase “patient”. Also, we reject any language that seems negative. As a massive recovery network, it is our responsibility to help rewrite appreciation into drug treatment recommendations and procedures. We want to improve access to addiction education and increase awareness within the recovery community and the general public.

We believe that positively altering the way in which society views and discusses addiction, in turn, benefits those in recovery. Like Royal Life Centers at Spokane Heights, the non-profit company Shatterproof supports the reversal of our country’s addiction crisis. Advocating for recovery-sensitive care, Shatterproof aims to inspire a positive mental shift in our “country’s consciousness” with the goal of ending the stigmas about substance use disorders. We also believe the implementation of recovery-sensitive, guest-centric treatment methods is a positive step toward revolutionizing addiction awareness, prevention, and recovery.

Looking for Person-Centered Addiction Treatment?

If you or someone you love is struggling with addiction, please reach out to us to find out more about how our person-centered addiction treatment services can help. We work with most private insurance policies and offer affordable self-pay rates if you do not have insurance. Give us a call and we will figure out the best treatment plan for you or your loved one. Because We Care.

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If you or someone you know has a drug or alcohol use disorder,
we hope you’ll begin your journey with us at Royal Life Centers.

If you would like to learn more


Why Choose Royal Life Centers?

See how treatment at one of Royal Life Centers’ alcohol and drug rehab centers is different from the rest. In doing so, you can gain a better understanding of what quality addiction treatment truly looks like.

What Does a Typical Day In Rehab Look Like?

Preview our drug rehab schedule sample and learn how we incorporate intensive therapy, addiction education, relapse prevention, goal-setting, and healthy coping skills into treatment at Royal Life Centers.

What Programs are offered in Rehab?

During treatment for addiction at Royal Life Centers, we provide a full continuum of care, broken down into comprehensive programs. Learn how our programs transition guests through the stages of recovery.

What Services are offered in Rehab?

Read a comprehensive guide on the services you can participate in when recovering from addiction. As you progress through the different levels of care, you will experience the benefits of evidence-based care.

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